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Our Guarantee

So sure are we that, using the unique InventoriesRusTM facility, YOU will be able to produce robust, high quality, photographic inventories that you can rely upon that, subject to our Terms and Conditions and disclaimer we are prepared to offer a discretional guarantee that:

1. Provided you have prepared your inventory in accordance with the instructions detailed in our Guidance Manual and you have accurately detailed and recorded all aspects of the property in accordance with the Manual instructions
2. You have carried our an on-site Check-In with your tenant(s) and have ensured that he/she/they sign or initial (as required) all pages of the Inventory document and that any handwritten comments made by the tenant(s) are recorded on both their and your copies of the Inventory and that you sign both copies agreeing to the tenant comments.
3. You ensure that all changes to the property specification during the lifetime of the tenancy are recorded on the appropriate “Amendments to Inventory Condition during the lifetime of the Tenancy” form (available from our website), which must be signed by all tenants and by you.
4. You send the tenant(s) a “Guidance Notes for Tenants at the end of a Tenancy Term” letter, in accordance with the instructions in the Guidance Manual and ensure that you obtain a Proof of Posting
5. You attend a Check-Out appointment with the tenant(s) on a date/time that was mutually agreed between you and accurately record and damage issues on the Check-Out Report you have produced from our website, taking into account any tenant comments made at Check-In and, in accordance with (3) above, any amendments made during the lifetime of the tenancy.

Then, if there is a Dispute between you and the tenant(s), providing you have adhered to the above and yet any reasonable claim you make against the tenant’s Deposit is rejected, either by the Courts or by a Deposit Protection Adjudicator, because they (the Courts or the Adjudicator) consider that the Inventory was insufficient to evidence your tenant’s responsibility for the damage, then at our discretion, we will meet the reasonable costs of that claim.